Expert Care for Your Mac

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• How long will I be assisted by a technician?

  • You are entitled to all types of assistance on your Apple devices for the duration of your coverage (6, 12, 36, or 60 months) and in accordance with their terms of use.

• I'm very satisfied with Mac Maintenance services and would like long-term help

  Customers should carefully review and choose a store model that fits the design and investment requirements.

• I haven't received my invoice, how can I find it?I haven't received, how can I find it?

  Our consultants will assist customers with the operating and cooperation rules stated in the contract.

• What types of hardware repairs do you offer?

  We offer a wide range of hardware repairs, including screen replacements, battery replacements, keyboard repairs, and more. Our certified technicians can handle repairs for both Macs and other Apple devices

• How is payment made if a technician's assistance is required?

  Customers should draft a preliminary business plan to understand potential challenges and growth opportunities specific to their store model and location. Our team will provide the necessary data and calculations.

• Do you have a relationship with Apple company or service?

  After thoroughly reviewing the franchise process, customers can begin the cooperation once all issues are clarified.

• What spare parts do you offer?

  We offer a wide range of genuine and high-quality spare parts for Apple devices, including batteries, screens, keyboards, chargers, and more. All parts are carefully selected to ensure compatibility and optimal performance.

• What is the Mac computer disassembly kit?

  The Mac computer disassembly kit is a specialized set of tools designed to safely open and repair Mac computers. It includes screwdrivers, prying tools, and other essential instruments needed to disassemble your Mac without causing damage.

• I haven’t received my invoice, how can I find it?

  If you haven’t received your invoice, please first check your email’s spam or junk folder. You can also log into your account on our website to view and download your invoice from the order history section. For further assistance, feel free to contact our support team.

• Can I repair my Apple product myself with the help of a technician over the phone?

  Yes, we offer remote assistance services where a technician can guide you through the repair process over the phone. However, please note that some repairs may require professional tools or expertise, and we recommend consulting with our technician to assess the situation before proceeding.

• What is the warranty on repairs made by our customers?

  If you encounter any issues during the repair process, please stop and contact our support team immediately. Our technicians are available to assist you and provide guidance to ensure the repair is completed successfully and safely.

• Do you offer in-person repair services?

  Yes, we offer in-person repair services at our authorized repair centers. You can bring your Apple device to one of our locations, where our certified technicians will perform the repair on-site. Please contact us to find the nearest repair center or schedule an appointment.